For help or assistance at any stage, please contact Ticketmaster on 0800 111 999.
Frequently Asked Membership Questions
Why become a member?
Being a member not only provides you with great savings vs buying individual tickets, you also receive a member’s pack, a dedicated newsletter and invitations to special events.
Am I able to choose where I sit?
You can choose which Block you would like to sit in and sit anywhere in that area. Our “Diamond” stand is completely allocated meaning that you can choose which row and seat you would like to be yours for all 20 home games.
Am I able to sit with my friends that have already purchased memberships?
Absolutely! Just find out which Block they have purchased their memberships in and then select the same one for yours. Please note the only area this does not apply to is “Diamond”, which is allocated seating.
What is a child, student or senior membership?
A child is anyone 17yrs and under. A student is anyone with valid Student ID and a senior is anyone 65yrs or older.
Please note that Concession Memberships are not available in all Membership categories.
Do babies and toddlers require a Membership?
If your child is 4yrs of age or under and not occupying a seat, you do not need to purchase a Membership for them.
Are there spaces available for wheelchairs?
Definitely! Wheelchair spaces can be booked over the phone on 0800 111 999.
If I can’t make it to a game can someone else use my membership?
You can to give your membership card to someone else to use in your place. Please note that if this membership is a child, student or senior, they will need to meet the criteria that would allow them to enter the stadium i.e. an adult cannot enter on a child membership and photo ID may be requested upon entry.
Can a friend and I buy a Membership but have some friends come along on the odd occasion with us?
No problem, just let your friends know what Block they need to purchase their tickets in.
When and how will I receive my Membership pack?
We’ll invite you to a special Member’s Day to collect your pack in November on a date TBA. If you are not able to attend the Member’s Day, you will be able to collect the pack from our offices or from the Box Office on game day.
How can I pay for my Membership?
You will need to enter your payment details online when you purchase your Membership online.
How can I get to and from North Harbour Stadium, is there parking?
North Harbour Stadium is a short walk from the Albany Bus Station. If you’re on the other side of the bridge, catch a train or bus to Britomart to connect with a Northern Express bus to Albany. If you’re bringing your car, there is pay and display parking at the stadium which is free on Saturday’s & Sunday’s.
For more information please visit: https://www.aucklandstadiums.co.nz/our-venues/north-harbour-stadium
What happens if I lose my Membership card?
If you lose your Membership card there will be at cost of $10.00 to have it replaced. Please note that this may take up to 10 working days. Once ready, you will be notified and able to collect it from the Ticket Collection window at the next home game. If we are not able to arrange the replacement card in time for the next home game, a paper ticket will be left for you at Ticket Collection. To arrange a replacement card please email email@example.com.
What is a Half Season Membership?
These are for fans that can’t commit to a Full Season Membership Package. They allow you to select 10 games that you would like to attend.
How do I get my Playoff Tickets?
If any home playoff games are confirmed by the Australian Baseball League, you will receive an email about how to secure your ticket(s) ahead of any public sales.
How will I renew my Membership?
Existing Members can renew online when the renewal period opens for the new season. Please keep an eye on our newsletters for information regarding this.
Once your Membership has been purchased, the Auckland Tuatara are under no obligation to cancel your Membership or provide a refund unless the situation is considered to be an exceptional circumstance. To submit an application for a cancellation or refund, please email firstname.lastname@example.org for consideration.
What happens if a game is postponed?
If a regulation game is not played or is not completed, your membership card will serve as a voucher, valid for a subsequent regular season game as determined by Auckland Tuatara Limited. Your membership card must be shown on the day of the subsequent game. No part of the purchase price will be refunded by reason of the failure of the ticket holder to use this voucher or attend a subsequent game.
For more information about North Harbour Stadium and a full explanation of their terms & conditions of entry, please visit: https://www.aucklandstadiums.co.nz/our-venues/north-harbour-stadium
There are several ticketing “resale” websites that also sell tickets to Auckland Tuatara games – for example, dedicated resale sites, Viagogo, Queen of Tickets, and general sales websites such as TradeMe.
It’s important to note that these websites list tickets on behalf of ticket buyers who have chosen to re-sell their tickets – they are not official ticket agents. We strongly recommend that you DO NOT purchase tickets through a resale site, especially if there is still availability on our official ticket partner website, ticketmaster.co.nz.
If you do purchase resale tickets, there are some things you may want to consider:
- The ticket price advertised on resale sites can sometimes exceed the original face-value
- Sometimes resale sites do not provide specific information about the location of seats
- These may not be genuine tickets and you may not be granted entry at the event
- Check what buyer protection policies and purchase terms and conditions are in place (e.g. what happens if the event is cancelled, or the tickets you’ve purchased aren’t valid)
- We recommend buying verified tickets if purchasing via a resale site